Returns & Exchanges

At YOSE POWER, we stand behind the quality of our e-bike kits and batteries with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your items in their original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all components, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at your nearest authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Process and Refund

  Once our technicians inspect the returned hardware for quality assurance, we will process your refund or ship your replacement within 5-7 business days.